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Refund & Return Policy

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30-Day Buyer Satisfaction Guarantee

We stand behind our products. If you are not satisfied with your purchase, you may initiate a return within 30 days of receiving your package for a replacement or full refund.

1. Return Eligibility Requirements

To qualify for a refund, returned items must meet the following criteria:

  • The return request must be submitted within 30 calendar days from the delivery confirmation date.
  • The product must be in its original, unused condition with all factory tags, accessories, cords, and product manuals included.
  • The item must be securely packaged in its original manufacturer packaging or equal protective packaging.

2. Non-Returnable Items

Certain classes of items are non-returnable due to health, hygiene, and perishable regulations:

  • Opened aromatherapy or personal care essential oils.
  • Customized or clearance/final sale merchandise explicitly marked as non-refundable.
  • Gift cards and downloadable digital vouchers.

3. Damaged or Defective Items

In the rare event that an item arrives damaged in transit or presents an immediate manufacturing defect, please contact us within 5 business days of delivery.

Please email support@globalsupply600.com with your Order Number and high-resolution photographs of the damage. We will immediately dispatch a complimentary replacement or issue an expedited 100% refund, including original shipping costs.

4. How to Initiate a Return

  1. Submit Request: Visit our Contact Page or email us with your Order Number (e.g. #GS2026...) and reason for return.
  2. Receive RMA & Instructions: Our support team will issue a Return Merchandise Authorization (RMA) number and the designated warehouse address within 24 hours.
  3. Ship the Package: Affix the return label and drop the parcel off with the courier. Please retain tracking proof.
  4. Inspection & Refund: Once received, our fulfillment center inspects the item within 2 business days.

5. Refund Timeline

Once your return is inspected and approved, a refund is immediately credited to your original payment method via Stripe. Depending on your financial institution or credit card provider, the funds typically post back to your account statement within 3 to 7 business days.

6. Return Shipping Costs

If the return is due to an error on our part (damaged, defective, or incorrect item), GlobalSupply600 covers all return shipping expenses. For elective returns (such as personal preference or mind change), the customer is responsible for the actual return carriage fees.

Have an order you'd like to check or return?